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Lisa Ragan Customs Brokerage

Client Resource · ACE Secure Data Portal

Setting Up Your
ACE Importer Portal Account.

A five-minute, one-time setup with U.S. Customs and Border Protection.

Watch The Walkthrough

01 / Before You Begin

One Account. Ongoing Visibility.

Your Official Window Into CBP Import Records.

The ACE Secure Data Portal is CBP’s official system for importers. Your account gives you—and the customs broker working on your behalf—access to your import records. That access is required to process a tariff refund, and you only have to establish it once.

Have These Ready
  • Your exact company name as registered with CBP
  • Your Importer of Record (IR/ID) number
  • Access to your company email inbox

Video Walkthrough

Prefer To Watch? Start Here.

Follow the complete ACE Importer Portal setup in under two minutes, then use the written steps below as a checklist.

ACE Importer Portal Setup1 Minute 39 Seconds

The Process

Three Steps To Your ACE Account.

02

Match CBP Records

Complete The Application.

Enter your company name, IR/ID number, and email address exactly as they are listed with CBP. Even a small difference can cause the application to fail.

After submitting, check your email for CBP’s follow-up link. On the next form, complete the required fields marked with a red asterisk.

ACE Portal importer application form showing company and importer information fields
Company information must match CBP’s records character for character.
03

Create Your Login

Create Your Portal Login.

When CBP confirms that your account was created, open the ACE Portal login page. Choose Trade/PGA User Login, then create your login using the same email address used in your application.

Open The ACE Login
Account ReadyOne Setup.
Ongoing Access.

Your ACE Importer Portal account is now ready for use.

Avoid The Common Delays

Tips That Save Headaches.

  1. 01

    Use the same email address for the application, confirmation, and portal login.

  2. 02

    Your company name and IR number must match CBP’s records character for character. Copy them from a customs entry document when possible.

  3. 03

    Check spam and junk folders if CBP’s confirmation message does not arrive within a few minutes.

  4. 04

    If nothing arrives after one business day, contact Lisa Ragan Customs Brokerage and the team will help you identify the next step.

Questions About ACE?

We’ll Help You Clear The Setup.

Call or email the Lisa Ragan team if the company information does not match, the confirmation stalls, or you are unsure which ACE option to select.

Call +1 (770) 996-9903Email The Team